Ines Gallego Camina
Director Quality and Innovation
Ines Gallego Camiña Deputy Director of Innovation and Quality of the Integrated HealthCare Organization “Ezkerraldea Enkarterri Cruces (Cruces University Hospital) OSAKIDETZA, Basque Health Service. Achieving good health outcomes is the fundamental mission of any healthcare system. We have the responsibility to assess the impact of our actions. It is no longer enough with the technical assessment of an intervention or treatment, now it is necessary to know the impact we are having on our patients and confirm with them that the expected health results have been achieved. Inés hold a degree in Political Sciences and Sociology (Deusto University), and she has been employed for more than 23 years in the public health sector, especially focused on the process of change management. She began her professional activity in quality management, however over the last 14 years she has been redirecting her career toward creativity and innovation. She also hold a Master in Business Innovation Management and she is an official trainer of the “6 Thinking Hats” (E. de Bono). She trained in “Patient Experience” by the University of Mondragón and she is an expert in Customer Experience Management by the Spanish Quality Association. Trained in Design Thinking and LEAN health, in recent years she has applied her knowledge in the transformation of the healthcare system. In addition, she is a teacher in the Master of Health Management and Value-Based Health Care Delivery at the University of Deusto (Deusto Business School – DBS), as well as in other postgraduate courses. She is in charge of the implementation of ICHOM standards, and accompanies her organization on this path of value-based medicine applying tools such as Design thinking or LEAN.